❌ Door Open Failed

Topic: DOOR_OPEN_FAILED

What It Does

A staff member attempted to open a door remotely via the backoffice interface but the operation failed.

Key Info

• Object: Lock
• Actors: PRINCIPAL (staff)
• Source: BACKOFFICE

When It Fires

• Remote door unlock attempt fails due to connectivity issue
• Lock not responding to unlock command
• Door access operation times out
• Lock in offline or error state

Context Data

{
  "lockName": "Unit 101 - Main Entrance",
  "error": "Cannot open lock - connection timeout"
}

What To Do With It

• Alert staff - Notify staff of failed unlock attempt
• Trigger support - Create support ticket for lock maintenance
• Monitor failures - Track lock reliability and failure rates
• Trigger workflows - Execute fallback access procedures
• Track issues - Monitor problematic locks for replacement
• Maintenance alerts - Flag locks requiring service