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ℹ️ Unified Messaging

Guest conversation management and multi-channel messaging for hospitality systems

Unified Messaging Guides

Refer to our Send Template Messages and Push Conversations guides to find guidance how to use this API for your use case.

What You Get

  • Conversation Management – Handle guest conversations across multiple channels (WhatsApp, SMS, Email, Booking.com) with status tracking and resolution workflows
  • Message Sending – Send messages to contacts via WhatsApp, SMS, or Email with automatic conversation creation and delivery status tracking
  • Custom Templates – Reach a guest outside the WhatsApp service window with your own message text and link through CUSTOM_TEMPLATE_1 to CUSTOM_TEMPLATE_9
  • Push Messages – Import messages from external platforms (phone calls, website chat) into the unified messaging system
  • Message Attachments – Securely fetch and manage binary attachments from guest messages with obfuscated URL handling
  • PMS Property Assignment – Assign or change a conversation to a property

Perfect For

  • Multi-channel guest communication
  • Proactive outbound guest messaging
  • Centralized messaging hub across platforms
  • External platform message import
  • Secure attachment handling
  • Conversation workflow automation

Key Features

  • OAuth 2.0 secured
  • Multi-platform support (WhatsApp, SMS, Email, Booking.com, Phone Call, Website Chat)
  • Outbound communication (including WhatsApp templates to start conversations)
  • Push messages for phone call and website chat import
  • Conversation status management (New, In Progress, Resolved)
  • Priority-based conversation handling (High, Medium, Low)
  • Secure attachment retrieval
  • PMS property ID association

Streamline guest communication across all channels 🎯