❌ Lock Connection Lost

Topic: LOCK_CONNECTION_LOST

What It Does

A smart lock lost connection to the door access provider and is no longer communicating with the system.

⚠️ Only available for Salto KS

Key Info

• Object: Lock
• Actors: INTEGRATION (automated)
• Source: DOOR_ACCESS_PROVIDER

When It Fires

• Lock goes offline or loses network connectivity
• Communication timeout between lock and access provider
• Lock battery depleted causing disconnection
• Network infrastructure issue affecting lock communication
• Lock hardware malfunction

Context Data

{
  "lockName": "Unit 101 - Main Entrance",
  "siteId": "site-12345"
}

What To Do With It

• Alert maintenance - Notify staff of offline lock
• Trigger support - Create urgent support ticket
• Monitor connectivity - Track lock connection stability
• Schedule maintenance - Dispatch technician for lock inspection
• Track downtime - Monitor lock offline periods
• Disable remote access - Prevent remote unlock attempts on offline lock