❌ Gateway Connection Lost

Topic: GATEWAY_CONNECTION_LOST

What It Does

A door access gateway lost connection to the door access provider and is no longer communicating with the system.

⚠️ Only available for Salto KS

Key Info

• Object: Gateway
• Actors: INTEGRATION (automated)
• Source: DOOR_ACCESS_PROVIDER

When It Fires

• Gateway goes offline or loses network connectivity
• Communication timeout between gateway and access provider
• Gateway power loss or hardware malfunction
• Network infrastructure issue affecting gateway communication
• Gateway firmware update or reboot

Context Data

{
  "gatewayName": "Gateway 101",
  "siteId": "site-12345"
}

What To Do With It

• Alert maintenance - Notify staff of offline gateway
• Trigger support - Create urgent support ticket
• Monitor connectivity - Track gateway connection stability
• Schedule maintenance - Dispatch technician for gateway inspection
• Track downtime - Monitor gateway offline periods
• Disable dependent locks - Prevent operations on locks managed by offline gateway