🔄 Profile Updated

Topic: PROFILE_UPDATED

What It Does

One or more fields on the guest profile were modified, such as personal information, contact details, preferences, or identification documents.

Key Info

• Object: Profile
• Actors: INTEGRATION (automated), PRIMARY_GUEST (guest), PRINCIPAL (staff), SECONDARY_GUEST (guest)
• Source: PMS, PERSON_RECORD_MATCHING, GUEST_JOURNEY, BACKOFFICE

When It Fires

• Guest updates profile during check-in or booking
• Profile synchronized from PMS
• Staff updates guest information in backoffice
• Contact details or preferences changed
• Identification documents uploaded or updated
• Terms and conditions accepted
• Communication preferences modified

Context Data

{
  "preferredCommunicationChannel": "SMS",
  "firstName": "John",
  "lastName": "Smith"
}

What To Do With It

• Track profile changes - Monitor guest information updates
• Sync systems - Update external CRM and marketing platforms
• Trigger workflows - Execute personalization or compliance actions
• Monitor data quality - Track profile completeness
• Update preferences - Reflect guest communication and service preferences
• Refresh dashboards - Update guest profile views