🔄 Pre-Check-in Progress Updated
Topic: RESERVATION_PRECHECKIN_FLOW_CHANGED
What It Does
Guest made progress in the pre-check-in flow but hasn't completed it yet.
Key Info
- Object: Reservation
- Actors: Guest or Staff
- Source: GUEST_JOURNEY
When It Fires
- Guest starts pre-check-in
- Guest completes individual steps
- Guest saves partial information
- Flow state changes
Context Data
{
"lastConfirmedPage": "PERSONAL_DATA"
}
Pages
| Page | Description | Restrictions |
|---|---|---|
| PERSONAL_DATA | Guest entered or confirmed personal information (name, contact details) | |
| PREFERRED_CHANNEL | Guest selected preferred communication channel (email, SMS, WhatsApp) | |
| LEGAL | Guest accepted terms and conditions, privacy policy and legal agreements | |
| ADDRESS | Guest confirmed or updated address | |
| SERVICES | Guest selected additional services and amenities for their stay | |
| UPSELL_UNIT_GROUP | Guest viewed and optionally selected an upgraded room / unit category | PMS Oracle / Mews |
| OVERVIEW | Guest reviewed the invoice | |
| PAYMENT | Guest paid | |
| CONFIRMATION | Guest reached the final confirmation page showing pre-check-in completion | |
| ASSIGN_STUDIO | Guest selected or was assigned a specific studio unit at the kiosk | Only Kiosk |
| ASSIGN_KEY | Guest received key assignment at the kiosk | Only Kiosk |
What To Do With It
- Track progress - Monitor completion funnel
- Send reminders - Encourage completion if stalled
- Save guest data - Preserve partial completion
- Analyze drop-off - Identify problematic steps
- Trigger follow-ups - Automated nudges for incomplete flows