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✅ Notification Sent

Topic: RESERVATION_NOTIFICATION_SENT

What It Does

Successfully sent a notification (email, SMS, WhatsApp) to the guest.

Key Info

  • Object: Reservation
  • Actors: Staff or System (automated)
  • Source: NOTIFICATION

When It Fires

  • Booking confirmation sent
  • Pre-check-in link delivered
  • Check-in confirmation sent
  • Arrival instructions delivered
  • Custom notifications sent by staff

Context Data

{
  "from" : {
    "name" : "Sample From Name",
    "address" : "property@domain.test"
  },
  "channel" : "EMAIL",
  "channelId" : "909581ab-d8ea-40c7-bd1c-ac065448cc53",
  "messageId" : "6aedc4f8-8c5d-409c-b447-f55b674f7c45",
  "replyTo" : null,
  "language" : "EN",
  "attachments" : [

  ],
  "emailRecipients" : [
    {
      "name" : null,
      "type" : "TO",
      "address" : "guest@private.test"
    }
  ],
  "template" : "CHECKIN_REMINDER"
}

Templates

Template Description
APPROVAL_SERVICE_APPROVED Guest's request for additional service/amenity has been approved by staff
APPROVAL_SERVICE_DECLINED Guest's request for additional service/amenity has been declined by staff
BOX_RENTAL_EXPIRY_REMINDER Reminder that storage box/locker rental is about to expire
CHECKED_IN Confirmation that guest has successfully completed check-in process
CHECKIN Check-in instructions and welcome message for arrival day
CHECKIN_INTRODUCTION Initial check-in introduction with property information and arrival details
CHECKIN_REMINDER Reminder to complete online check-in before arrival
CHECKOUT_ALERT Notification that check-out time is approaching
CHECKOUT_FOLLOW_UP Post-stay follow-up message, typically includes feedback request
CHECKOUT_INTRODUCTION Instructions and information about the check-out process
COMPANION_ADDED Notification that a travel companion has been added to the reservation
ID_CHECK_DECLINED Guest's ID verification was rejected during pre-check-in
INVOICE Detailed invoice for the reservation with itemized charges
INVOICE_BILLING Billing statement sent to guest or company for payment
MARKETING_CONSENT Request for guest to provide marketing communication consent
NEWS_LETTER_1 First newsletter communication (property-specific content)
NEWS_LETTER_2 Second newsletter communication (property-specific content)
NEWS_LETTER_3 Third newsletter communication (property-specific content)
PAY_BY_LINK Payment link sent to guest for outstanding balance or deposit
PRE_CHECKIN_REMINDER Reminder to complete pre-check-in process before arrival
RESERVATION_CANCELED Confirmation that reservation has been canceled
RESERVATION_CREATED Booking confirmation sent immediately after reservation is created

What To Do With It

  • Log delivery - Track for audit and analytics
  • Mark communication sent - Update reservation timeline
  • Monitor engagement - Track opens and clicks where possible
  • Schedule follow-ups - Queue next communication if needed