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❌ Notification Send Failed

Topic: RESERVATION_NOTIFICATION_FAILED

What It Does

Failed to send a notification (email, SMS, WhatsApp) to the guest.

Key Info

  • Object: Reservation
  • Actors: Staff or System (automated)
  • Source: NOTIFICATION

When It Fires

  • Invalid contact information
  • Notification service error
  • Delivery rejection (bounce, block)
  • Template rendering fails

Context Data

{
  "language" : "DE",
  "message" : "422 Unprocessable Entity, Response: {\"code\":\"InvalidPayload\",\"message\":\"One or more fields provided in the request body are malformed: all contact identifiers are suppressed\"}\n",
  "to" : null,
  "channel" : "EMAIL",
  "template" : "RESERVATION_CREATED",
  "from" : "guest@private.test"
}

Templates

Template Description
APPROVAL_SERVICE_APPROVED Guest's request for additional service/amenity has been approved by staff
APPROVAL_SERVICE_DECLINED Guest's request for additional service/amenity has been declined by staff
BOX_RENTAL_EXPIRY_REMINDER Reminder that storage box/locker rental is about to expire
CHECKED_IN Confirmation that guest has successfully completed check-in process
CHECKIN Check-in instructions and welcome message for arrival day
CHECKIN_INTRODUCTION Initial check-in introduction with property information and arrival details
CHECKIN_REMINDER Reminder to complete online check-in before arrival
CHECKOUT_ALERT Notification that check-out time is approaching
CHECKOUT_FOLLOW_UP Post-stay follow-up message, typically includes feedback request
CHECKOUT_INTRODUCTION Instructions and information about the check-out process
COMPANION_ADDED Notification that a travel companion has been added to the reservation
ID_CHECK_DECLINED Guest's ID verification was rejected during pre-check-in
INVOICE Detailed invoice for the reservation with itemized charges
INVOICE_BILLING Billing statement sent to guest or company for payment
MARKETING_CONSENT Request for guest to provide marketing communication consent
NEWS_LETTER_1 First newsletter communication (property-specific content)
NEWS_LETTER_2 Second newsletter communication (property-specific content)
NEWS_LETTER_3 Third newsletter communication (property-specific content)
PAY_BY_LINK Payment link sent to guest for outstanding balance or deposit
PRE_CHECKIN_REMINDER Reminder to complete pre-check-in process before arrival
RESERVATION_CANCELED Confirmation that reservation has been canceled
RESERVATION_CREATED Booking confirmation sent immediately after reservation is created

What To Do With It

  • Retry delivery - Attempt alternate channels
  • Validate contact info - Update email/phone if invalid
  • Track delivery failures - Monitor bounce rates
  • Use fallback channels - Try alternative contact methods
  • Alert staff - Critical notifications may need manual follow-up