❌ Guest No-Show

Topic: RESERVATION_NO_SHOW

What It Does

Guest did not check in by the expected time and was marked as no-show.

Key Info

• Object: Reservation
• Actors: System (automated)
• Source: PMS

When It Fires

• Guest fails to arrive by cutoff time
• PMS marks reservation as no-show
• Automated no-show detection triggers

Context Data

{
  "userProfileId": 123456
}

What To Do With It

• Process no-show fees - Apply per cancellation policy
• Revoke access - Disable any provisioned keys
• Send no-show notification - Inform guest of status
• Release inventory - Make room available for walk-ins
• Track no-show rates - Monitor patterns by channel/segment