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❌ Door Open Failed

Topic: RESERVATION_DOOR_OPEN_FAILED

What It Does

Guest attempted to open a door but the operation failed.

Key Info

  • Object: Reservation
  • Actors: Guest or Staff
  • Source: GUEST_JOURNEY

When It Fires

  • Digital key authentication fails
  • Access outside valid time window
  • Lock system error
  • Invalid credentials

Context Data

{
  "error" : "{\n  \"errorSource\" : \"HAPI\",\n  \"errorMessage\" : \"no response from terminal\",\n  \"errorCode\" : \"NO_RESPONSE_FROM_TERMINAL\",\n  \"errorTime\" : \"2025-10-20T13:31:22.680+00:00\",\n  \"errorStatusCode\" : 400\n}",
  "lockId" : "2108"
}

What To Do With It

  • Alert guest services - Guest may need immediate assistance
  • Diagnose failure reason - Check key validity, timing, lock status
  • Re-provision access - Issue new key if needed
  • Track failure patterns - Monitor for systematic issues
  • Provide backup solution - Physical key or alternative access