🔄 Reservation Condition Changed

Topic: RESERVATION_CONDITION_UPDATED

What It Does

The health/status condition of the reservation changed (OK, WARNING, CRITICAL, UNKNOWN).

Key Info

• Object: Reservation
• Actors: Guest or Staff
• Source: BACKOFFICE, GUEST_JOURNEY, PLATFORM

When It Fires

• Validation issues detected or resolved
• Booking management status changes
• Payment account becomes active/inactive
• Conflicts are added or removed

Context Data

{
  "reservationCondition": "OK"    
}

Reservation Conditions

This table summarizes all reservation conditions with their severity levels and descriptions.

Condition Reason	Condition	Category
GROUP_BOOKING_CONFIRMATION_NOT_YET_SENT Group booking confirmation has not been sent yet	CRITICAL	Group Booking
GROUP_BOOKING_MANAGEMENT_NOT_COMPLETED Group booking management process is not completed	CRITICAL	Group Booking
GROUP_BOOKING_MANAGEMENT_NOT_COMPLETED_ON_THE_DAY_OF_ARRIVAL Group booking management not completed and arrival is today	CRITICAL	Group Booking
GROUP_BOOKING_MULTIPLE_RESERVATIONS_ON_SAME_NAME Multiple reservations exist for the same guest name (non-overlapping)	MINOR	Group Booking
GROUP_BOOKING_MULTIPLE_RESERVATIONS_ON_SAME_NAME_OVERLAPPING Multiple overlapping reservations exist for the same guest name	CRITICAL	Group Booking
GUEST_FLOW_COMPLETED_BUT_NO_PUBLIC_DOOR_KEYS Guest completed flow but public door keys are missing	CRITICAL	Access
GUEST_IN_HOUSE_BUT_NO_PRIVATE_ROOM_KEY_ROOM_IS_DIRTY Guest checked in but no private room key because room is dirty	CRITICAL	Access
GUEST_IN_HOUSE_BUT_NO_PRIVATE_ROOM_KEY_TECHNICAL_ISSUE Guest checked in but no private room key due to technical issue	CRITICAL	Access
HAS_OPEN_BALANCE_AFTER_CHECKOUT Reservation has unpaid balance after check-out	CRITICAL	Financial
HAS_OPEN_BALANCE_AND_DELETED Deleted reservation has unpaid balance	CRITICAL	Financial
HAS_OPEN_BALANCE_AND_NO_SHOW Reservation marked as no-show with unpaid balance	CRITICAL	Financial
HAS_OPEN_BALANCE_BEFORE_DEPARTURE Reservation has unpaid balance before departure date	MINOR	Financial
HAS_OPEN_BALANCE_ON_ARRIVAL Reservation has unpaid balance on arrival date	CRITICAL	Financial
HAS_OPEN_BALANCE_ON_DEPARTURE Reservation has unpaid balance on departure date	CRITICAL	Financial
ID_CHECK_DECLINED Guest ID verification was declined	CRITICAL	Guest Verification
ID_CHECK_NOT_CONFIRMED Guest ID verification not yet confirmed	MINOR	Guest Verification
ID_CHECK_REUPLOADED Guest had to reupload ID documents	CRITICAL	Guest Verification
PENDING_URGENT_TASK There is an urgent task pending for this reservation	CRITICAL	Tasks
PRIMARY_GUEST_IS_BLACKLISTED Primary guest is on the blacklist	CRITICAL	Guest Verification
RESERVATION_CREATED_NOT_YET_SENT Reservation created notification has not been sent	CRITICAL	Notification
RESERVATION_CREATED_NOT_YET_SENT_ON_THE_DAY_OF_ARRIVAL Reservation created notification not sent and arrival is today	CRITICAL	Notification
RESERVATION_GUEST_FLOW_NOT_YET_COMPLETED Guest has started but not completed the pre-arrival flow	MINOR	Guest Flow
RESERVATION_GUEST_FLOW_NOT_YET_COMPLETED_CLOSE_TO_ARRIVAL Guest flow incomplete and arrival is approaching	CRITICAL	Guest Flow
RESERVATION_GUEST_FLOW_NOT_YET_STARTED Guest has not started the check-in/pre-arrival flow	CRITICAL	Guest Flow
RESERVATION_GUEST_FLOW_NOT_YET_STARTED_RECURRING Guest has not started the flow (recurring notification)	MINOR	Guest Flow
ROOM_DIRTY_ON_THE_DAY_OF_ARRIVAL Room is marked as dirty on the arrival date	CRITICAL	Room
SERVICE_APPROVAL_REQUIRED The requested service requires approval or may be rejected	CRITICAL	Service

What To Do With It

• Alert appropriate teams - Notify staff if condition worsens
• Review condition reasons - Investigate specific issues
• Track condition trends - Monitor reservation health metrics
• Trigger remediation - Auto-fix common issues where possible
• Guest communication - Reach out for critical issues