Skip to content

⬅️ Guest Checked Out

Topic: RESERVATION_CHECKED_OUT

What It Does

Guest has officially checked out from the property.

Key Info

  • Object: Reservation
  • Actors: Guest or Staff
  • Source: BACKOFFICE, GUEST_JOURNEY, PMS

When It Fires

  • Guest completes self-check-out
  • Staff processes check-out at front desk
  • PMS sends check-out notification
  • Automatic check-out at departure time

Context Data

{
  "checkedOutBy": "BACKOFFICE",
  "userProfileId": 123456
}

What To Do With It

  • Deactivate room access - Disable all keys immediately
  • Process final payment - Settle outstanding balance
  • Send departure message - Thank you and feedback request
  • Trigger housekeeping - Mark room for cleaning
  • Update occupancy - Remove from in-house inventory