Skip to content

➡️ Guest Checked In

Topic: RESERVATION_CHECKED_IN

What It Does

Guest has officially checked in to the property.

Key Info

  • Object: Reservation
  • Actors: Guest or Staff
  • Source: BACKOFFICE, CHECKIN_WIZARD, GUEST_JOURNEY, KIOSK, PMS

When It Fires

  • Guest completes check-in at kiosk
  • Guest completes mobile check-in
  • Staff performs check-in at front desk
  • PMS processes check-in

Context Data

{
  "checkedInBy": "BACKOFFICE",
  "userProfileId": 123456
}

What To Do With It

  • Activate room access - Enable keys immediately
  • Send welcome message - Room number, WiFi, amenities
  • Assign room - Confirm room assignment
  • Update occupancy - Reflect in-house status
  • Enable in-stay services - Room service, requests, etc.