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✅ Pre-Check-Out Flow Completed

Topic: RESERVATION_PRECHECKOUT_FLOW_COMPLETED

What It Does

Guest finished all pre-check-out steps and is ready to checkout. All pre-check-out requirements have been fulfilled.

⚠️ Only available for PMS Oracle / Mews

Key Info

  • Object: Reservation
  • Actors: Guest (self-service)
  • Source: GUEST_JOURNEY

When It Fires

  • Guest completes all required check-out steps
  • Confirmation page reached in check-out flow
  • All validations pass
  • Bill review and payment completed

Context Data

{
  "lastConfirmedCheckoutPage": "CONFIRMATION"
}

Pages

Page Description Restrictions
CONFIRMATION Guest reached the final confirmation page completing the check-out flow PMS Oracle / Mews

What To Do With It

  • Deactivate room access - Disable digital keys immediately
  • Process final payment - Complete any outstanding charges
  • Send check-out confirmation - Departure details and receipt
  • Trigger housekeeping - Mark room for cleaning
  • Track completion rate - Monitor check-out funnel success