🔄 Pre-Check-Out Flow Progress Updated
Topic: RESERVATION_PRECHECKOUT_FLOW_CHANGED
What It Does
Guest made progress in the pre-check-out flow but hasn't completed it yet. Tracks movement through pre-check-out steps.
⚠️ Only available for PMS Oracle / Mews
Key Info
- Object: Reservation
- Actors: Guest (self-service)
- Source: GUEST_JOURNEY, PMS
When It Fires
- Guest starts pre-check-out process
- Guest selects departure time
- Guest reviews bill or minibar charges
- Guest completes individual pre-check-out steps
- Flow state changes during pre-check-out
Context Data
{
"lastConfirmedCheckoutPage": "DEPARTURE_TIME"
}
Pages
| Page | Description | Restrictions |
|---|---|---|
| DEPARTURE_TIME | Guest selected or confirmed their preferred departure time | PMS Oracle / Mews |
| MINIBAR | Guest reviewed and confirmed minibar charges or reported consumption | PMS Oracle / Mews |
| BILL | Guest reviewed the final bill with itemized charges for their stay | PMS Oracle / Mews |
What To Do With It
- Track progress - Monitor pre-check-out completion funnel
- Send reminders - Encourage completion if stalled
- Save pre-check-out data - Preserve partial completion
- Analyze drop-off - Identify problematic steps
- Trigger follow-ups - Automated nudges for incomplete pre-check-outs