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🗑️ Reservation Cancelled

Topic: RESERVATION_CANCELLED

What It Does

A reservation was cancelled by guest, staff, or PMS.

Key Info

  • Object: Reservation
  • Actors: Guest or Staff
  • Source: GUEST_JOURNEY, PMS

When It Fires

  • Guest cancels via self-service portal
  • Staff cancels in backoffice
  • PMS sends cancellation notification
  • Cancellation policy triggers

Context Data

{
  "userProfileId": 123456
}

What To Do With It

  • Revoke door access - Remove any provisioned keys
  • Send cancellation confirmation - Notify guest of cancellation
  • Process refunds - Apply cancellation policy and fees
  • Update inventory - Release room for rebooking
  • Track cancellation metrics - Monitor cancellation rates and reasons