❌ Reservation Action Failed
Topic: RESERVATION_ACTION_FAILED
What It Does
A staff-initiated action on the reservation failed to complete.
Key Info
- Object: Reservation
- Actors: Staff
- Source: BACKOFFICE
When It Fires
- Action execution encounters an error
- System cannot process the requested operation
- Validation fails for the attempted action
Context Data
{
"action": "ENCODE_KEY",
"error": "Encoder not available",
"payload": {
"encoderId": "3"
}
}
Actions
| Action | Description |
|---|---|
| ASSIGN_UNIT | Staff assigns specific room/unit to the reservation |
| CHANGE_ID_CHECK_STATUS | Staff updates ID verification/approval status |
| CHANGE_PIN_CONFIGURATION | Staff updates PIN code settings or regenerates door access PIN |
| CHANGE_RESERVATION_COMMENT | Staff adds or modifies internal notes/comments on reservation |
| CHANGE_STATUS_TO_CANCELED | Staff cancels the reservation |
| CHANGE_STATUS_TO_CHECKED_OUT | Staff manually checks out guest |
| CHANGE_STATUS_TO_IN_HOUSE | Staff manually checks in guest (marks as in-house) |
| CHANGE_STATUS_TO_NO_SHOW | Staff marks guest as no-show (didn't arrive) |
| CHANGE_UNIT_CONDITION_TO_CLEAN | Staff marks room/unit as clean (ready for guest) |
| CHANGE_UNIT_CONDITION_TO_CLEAN_TO_BE_INSPECTED | Staff marks room/unit as clean but pending inspection |
| CHANGE_UNIT_CONDITION_TO_DIRTY | Staff marks room/unit as dirty (needs cleaning) |
| EDIT_PREFERENCES | Staff modifies guest preferences (room type, amenities, special requests) |
| EDIT_PREFERENCES_TEXT | Staff updates free-text preference notes for the reservation |
| ENCODE_KEY | Staff encodes/programs digital key or access card |
| MANUAL_CHECKIN | Staff performs manual check-in process override |
| RESEND_GUESTFLOW_LINK | Staff resends pre-check-in/guest journey link to guest |
| RESEND_NOTIFICATION | Staff manually resends email/SMS notification to guest |
| RESET_GUEST_FLOW | Staff resets pre-check-in progress, allowing guest to start over |
| REVERT_CHECKIN | Staff reverses check-in status (undo check-in) |
| SEND_CUSTOM_NOTIFICATION | Staff sends custom/ad-hoc notification to guest |
| VALIDATE_RESERVATION | Staff validates and verifies reservation data integrity |
What To Do With It
- Review error details - Check failure reason and context
- Retry or escalate - Attempt again or notify support
- Track failure patterns - Monitor for recurring issues
- Alert operations team - If critical actions fail