ℹ️ Reservation Events
All reservation-related business events. Each event represents a significant state change or action in the reservation lifecycle.
Lifecycle Events
Core reservation state transitions and updates.
| Event | Topic | Description |
|---|---|---|
| 🆕 Created | RESERVATION_CREATED |
New reservation has been created in the system |
| 🔄 Updated | RESERVATION_UPDATED |
Reservation details have been modified |
| 🔄 Condition Updated | RESERVATION_CONDITION_UPDATED |
Reservation condition or validation status changed |
| ➡️ Checked In | RESERVATION_CHECKED_IN |
Guest has officially checked in to the property |
| ⬅️ Checked Out | RESERVATION_CHECKED_OUT |
Guest has officially checked out from the property |
| 🗑️ Cancelled | RESERVATION_CANCELLED |
Reservation has been cancelled |
| ❌ No-Show | RESERVATION_NO_SHOW |
Guest did not arrive for their reservation |
Pre-Check-In Events
Guest pre-arrival flow progression and completion.
| Event | Topic | Description |
|---|---|---|
| 🔄 Flow Changed | RESERVATION_PRECHECKIN_FLOW_CHANGED |
Guest made progress in pre-check-in flow |
| ✅ Flow Completed | RESERVATION_PRECHECKIN_FLOW_COMPLETED |
Guest completed all pre-check-in steps |
Pre-Check-Out Events
Guest departure flow progression and completion.
⚠️ Only available for PMS Oracle / Mews
| Event | Topic | Description |
|---|---|---|
| 🔄 Flow Changed | RESERVATION_PRECHECKOUT_FLOW_CHANGED |
Guest made progress in pre-check-out flow |
| ✅ Flow Completed | RESERVATION_PRECHECKOUT_FLOW_COMPLETED |
Guest completed all pre-check-out steps |
Door Access Events
Smart lock synchronization and door access operations.
| Event | Topic | Description |
|---|---|---|
| ✅ Sync Success | RESERVATION_DOOR_ACCESS_SYNC_SUCCESS |
Door access credentials synchronized successfully |
| ❌ Sync Failed | RESERVATION_DOOR_ACCESS_SYNC_FAILED |
Door access synchronization failed |
| ✅ Open Success | RESERVATION_DOOR_OPEN_SUCCESS |
Guest successfully opened door using digital key |
| ❌ Open Failed | RESERVATION_DOOR_OPEN_FAILED |
Guest failed to open door with digital key |
Notification Events
Email and messaging delivery status.
| Event | Topic | Description |
|---|---|---|
| ✅ Sent | RESERVATION_NOTIFICATION_SENT |
Notification successfully sent to guest |
| ❌ Failed | RESERVATION_NOTIFICATION_FAILED |
Notification delivery failed |
Action Events
Staff-initiated operations and manual interventions.
| Event | Topic | Description |
|---|---|---|
| ✅ Success | RESERVATION_ACTION_SUCCESS |
Staff action completed successfully |
| ❌ Failed | RESERVATION_ACTION_FAILED |
Staff action failed to complete |
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