Skip to content

✅ Booking Notification Sent

Topic: BOOKING_NOTIFICATION_SENT

What It Does

Successfully sent a notification (email, SMS, WhatsApp) related to the booking to the booker.

Key Info

  • Object: Booking
  • Actors: Staff or System (automated)
  • Source: NOTIFICATION

When It Fires

  • Booking confirmation sent
  • Booking modification notification sent
  • Custom notifications sent by staff

Context Data

{
  "from" : {
    "name" : "Sample From Name",
    "address" : "hotel@domain.test"
  },
  "channel" : "EMAIL",
  "channelId" : "909581ab-d8ea-40c7-bd1c-ac065448cc53",
  "messageId" : "6aedc4f8-8c5d-409c-b447-f55b674f7c45",
  "replyTo" : null,
  "language" : "EN",
  "attachments" : [

  ],
  "emailRecipients" : [
    {
      "name" : null,
      "type" : "TO",
      "address" : "guest@private.test"
    }
  ],
  "template" : "BOOKING_CREATED"
}

Templates

Template Description
BOOKING_CREATED Booking confirmation sent immediately after booking is created
BOOKING_REMINDER Reminder about upcoming booking or pending reservation conversion

What To Do With It

  • Log delivery - Track for audit and analytics
  • Mark communication sent - Update booking timeline
  • Schedule follow-ups - Queue next communication if needed