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❌ Booking Notification Failed

Topic: BOOKING_NOTIFICATION_FAILED

What It Does

Failed to send a notification (email, SMS, WhatsApp) related to the booking.

Key Info

  • Object: Booking
  • Actors: System (automated)
  • Source: NOTIFICATION

When It Fires

  • Invalid contact information
  • Delivery rejection (bounce, block)
  • Template rendering fails
  • Network timeout or connectivity issue

Context Data

{
  "language" : "DE",
  "message" : "422 Unprocessable Entity, Response: {\"code\":\"InvalidPayload\",\"message\":\"One or more fields provided in the request body are malformed: all contact identifiers are suppressed\"}\n",
  "to" : null,
  "channel" : "EMAIL",
  "template" : "BOOKING_CREATED",
  "from" : "guest@private.test"
}

Templates

Template Description
BOOKING_CREATED Booking confirmation sent immediately after booking is created
BOOKING_REMINDER Reminder about upcoming booking or pending reservation conversion

What To Do With It

  • Retry delivery - Attempt alternate channels
  • Validate contact info - Update email/phone if invalid
  • Track delivery failures - Monitor bounce rates
  • Use fallback channels - Try alternative contact methods
  • Alert staff - Critical notifications may need manual follow-up