❌ IBE Booking Failed

Topic: BOOKING_IBE_FAILED

What It Does

Guest attempted to complete a booking through the Internet Booking Engine but the process failed.

⚠️ Only available for LIKE MAGIC IBE

Key Info

• Object: Booking
• Actors: Guest
• Source: GUEST_JOURNEY

When It Fires

• Payment processing fails
• Validation errors occur
• Inventory becomes unavailable

Context Data

{
  "error": "Payment processing failed",
  "errorCode": "PAYMENT_DECLINED",
  "reservations": [
    {
      "id": "BOOKING123-1"
    }
  ],
  "magicPromoCode": {
    "type": "ABSOLUTE",
    "amount": {
      "amount": 500,
      "currency": "EUR"
    },
    "promoCode": "5absolute",
    "singleUse": false,
    "percentage": "12.82",
    "discountHidden": false
  }
}

What To Do With It

• Log failure details - Capture error reason and context
• Track failure patterns - Monitor for systematic issues
• Send recovery email - Help guest complete booking if appropriate
• Alert if critical - Notify team of payment or system errors
• Analyze drop-off - Identify and fix problematic steps