🆕 Booking Created

Topic: BOOKING_CREATED

What It Does

A new booking was created in the system from PMS sync.

Key Info

• Object: Booking
• Actors: Guest or Staff
• Source: PMS

When It Fires

• PMS syncs new booking from channel manager
• Guest completes booking through IBE
• Staff creates manual booking
• External booking system creates reservation

Context Data

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What To Do With It

• Send booking confirmation - Welcome email with booking details
• Validate booking data - Check for conflicts and data completeness
• Match/create guest profile - Link to existing profile or create new
• Set up workflows - Schedule pre-arrival communications
• Update inventory - Reserve room allocations across reservations