ℹ️ Guest Journey Events
Business events tracking the complete guest lifecycle from initial booking inquiry through billing and payment. Each event type represents a key stage in the guest experience.
Booking Events
Booking inquiry lifecycle and online channel integration. Track booking creation, updates and Internet Booking Engine outcomes.
| Category | Description |
|---|---|
| Internet Booking Engine Events | Online booking channel operations and integration outcomes |
| Lifecycle Events | Core booking state transitions and updates |
| Notification Events | Email and messaging delivery status |
Reservation Events
Guest booking lifecycle, operational workflows and integration touchpoints. From creation to check-out, track every significant state change and action.
| Category | Description |
|---|---|
| Lifecycle Events | Core reservation state transitions and updates |
| Pre-Check-In Events | Guest pre-arrival flow progression and completion |
| Pre-Check-Out Events | Guest departure flow progression and completion |
| Door Access Events | Smart lock synchronization and door access operations |
| Notification Events | Email and messaging delivery status |
| Action Events | Staff-initiated operations and manual interventions |
Folio Events
Guest billing and payment lifecycle. Track folio creation, balance changes, payments and closure.
| Category | Description |
|---|---|
| Lifecycle Events | Folio creation, updates and financial transactions |
Subscribe to events → ⚡ Manage Webhook Subscriptions Guide