⬅️ Message Sent

Topic: MESSAGE_SENT

What It Does

A message was sent to the guest via email, SMS, or WhatsApp by the system, staff member, or AI bot.

Key Info

• Object: Message
• Actors: System, Staff, or AI Bot
• Source: MESSAGE_PROVIDER, BACKOFFICE, AI_BOT

When It Fires

• Automated notification sent to guest
• Staff member sends message to guest
• AI bot responds to guest inquiry
• System sends scheduled notification

Context Data

{
  "conversationId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
}

What To Do With It

• Log outbound messages - Track all communications sent to guests
• Monitor send volume - Analyze message patterns and frequency
• Track delivery status - Wait for MESSAGE_INTERACTION to confirm delivery
• Measure bot activity - Monitor automated vs manual messages
• Audit communications - Maintain record of all guest outreach