➡️ Message Received

Topic: MESSAGE_RECEIVED

What It Does

A message was received from the guest via email, SMS, or WhatsApp.

Key Info

• Object: Message
• Actors: System (automated)
• Source: MESSAGE_PROVIDER

When It Fires

• Guest sends new message
• Guest replies to staff message
• Guest responds to automated notification
• Inbound message arrives from any channel

Context Data

{
  "conversationId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
}

What To Do With It

• Log inbound messages - Track all guest communications
• Notify assigned staff - Alert team of new guest message
• Trigger AI response - Route to bot for automated handling
• Monitor response times - Measure time from received to replied
• Update conversation status - Mark as active/in-progress
• Escalate if needed - Forward to human if bot cannot handle