✅ Conversation Resolved

Topic: CONVERSATION_RESOLVED

What It Does

Staff marked the conversation as resolved, indicating the guest inquiry or issue has been addressed and closed.

Key Info

• Object: Conversation
• Actors: Staff (PRINCIPAL)
• Source: BACKOFFICE

When It Fires

• Staff marks conversation as resolved in backoffice
• Guest inquiry successfully addressed
• Issue or request completed

Context Data

{
  "numberOfUnreadMessages": 0
}

What To Do With It

• Log resolution - Track conversation resolution metrics
• Calculate resolution time - Measure from creation to resolution
• Archive conversation - Move to closed/resolved queue
• Update dashboards - Remove from active conversation counts
• Send follow-up - Optional satisfaction survey or confirmation
• Analyze resolution patterns - Identify common issues and improvements