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🆕 Conversation Created

Topic: CONVERSATION_CREATED

What It Does

A new conversation thread was created when a guest sent their first message through any communication channel.

Key Info

  • Object: Conversation
  • Actors: System (automated)
  • Source: MESSAGE_PROVIDER

When It Fires

  • Guest sends first message via email, SMS, or WhatsApp
  • Conversation initialized by messaging platform
  • New conversation thread started

Context Data

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What To Do With It

  • Route to appropriate team - Assign based on message content or property
  • Log conversation start - Track conversation creation patterns
  • Initialize conversation state - Set up tracking for status and assignment
  • Trigger AI bot - Attempt automated response if applicable
  • Set up notifications - Alert staff of new guest inquiry