ℹ️ Conversation Events
All conversation-related business events. Each event represents a significant state change in the multi-channel guest communication lifecycle.
Lifecycle Events
Conversation creation, updates and resolution.
| Event | Topic | Description |
|---|---|---|
| 🆕 Created | CONVERSATION_CREATED |
New conversation thread created when guest sends first message |
| 🔄 Updated | CONVERSATION_UPDATED |
Conversation details updated (assignment, status, unread message count, resolution) |
| ✅ Resolved | CONVERSATION_RESOLVED |
Staff marked conversation as resolved |
Track guest communication across all channels 💬