ℹ️ Communication Events
Business events tracking multi-channel guest communication and messaging. Each event type represents a key aspect of the conversation and message lifecycle.
Conversation Events
Multi-channel guest communication lifecycle. Track conversation creation, message activity, platform switches and resolution.
| Category | Description |
|---|---|
| Lifecycle Events | Conversation creation, unread message count and resolution updates |
Message Events
Individual message communication and engagement tracking. Monitor message delivery, guest replies and interaction metrics.
| Category | Description |
|---|---|
| Communication Events | Message sending, receiving and guest interactions |
Subscribe to events → ⚡ Manage Webhook Subscriptions Guide