ℹ️ Business Events
Business events are organized by domain object. Each object type represents a key entity in the hospitality platform.
Booking Events
Booking inquiry lifecycle and online channel integration. Track booking creation, updates and Internet Booking Engine outcomes.
| Category | Description |
|---|---|
| Internet Booking Engine Events | Online booking channel operations and integration outcomes |
| Lifecycle Events | Core booking state transitions and updates |
| Notification Events | Email and messaging delivery status |
Reservation Events
Guest booking lifecycle, operational workflows and integration touchpoints. From creation to check-out, track every significant state change and action.
| Category | Description |
|---|---|
| Lifecycle Events | Core reservation state transitions and updates |
| Pre-Check-In Events | Guest pre-arrival flow progression and completion |
| Pre-Check-Out Events | Guest departure flow progression and completion |
| Door Access Events | Smart lock synchronization and door access operations |
| Notification Events | Email and messaging delivery status |
| Action Events | Staff-initiated operations and manual interventions |
Folio Events
Guest billing and payment lifecycle. Track folio creation, balance changes, payments and closure.
| Category | Description |
|---|---|
| Lifecycle Events | Folio creation, updates and financial transactions |
Conversation Events
Multi-channel guest communication lifecycle. Track conversation creation, message activity, platform switches and resolution.
| Category | Description |
|---|---|
| Lifecycle Events | Conversation creation, unread message count and resolution updates |
Message Events
Individual message communication and engagement tracking. Monitor message delivery, guest replies and interaction metrics.
| Category | Description |
|---|---|
| Communication Events | Message sending, receiving and guest interactions |
Task Events
Operational task management and workflow tracking. Monitor task creation, assignment changes, status updates and completion.
| Category | Description |
|---|---|
| Lifecycle Events | Task creation, updates and completion tracking |
Unit Events
Property inventory and room operations. Track unit creation, housekeeping status, occupancy changes and maintenance states.
| Category | Description |
|---|---|
| Lifecycle Events | Unit creation and operational status updates |
Lock Events
Smart lock operations and connectivity monitoring. Track door access operations, connection status and remote unlock attempts.
| Category | Description |
|---|---|
| Door Operations | Staff-initiated remote door access operations |
| Connection Events | Lock connectivity status and communication with access provider |
Gateway Events
Door access gateway infrastructure monitoring. Track gateway connectivity status and communication with door access provider.
| Category | Description |
|---|---|
| Connection Events | Gateway connectivity status and communication with access provider |
Magic Promo Code Events
Magic promo code lifecycle. Track magic promo code creation, update and usage
| Category | Description |
|---|---|
| Lifecycle Events | Magic promo code creation, updates |
| IBE Events | Magic promo code usage in IBE |
Profile Events
Guest profile and identity management. Track profile creation, personal information updates, language preferences and profile merging.
| Category | Description |
|---|---|
| Lifecycle Events | Profile creation, updates, language changes and data consolidation |
Account Events
Guest account authentication and verification. Track account-related email notifications for verification and password management.
| Category | Description |
|---|---|
| Notification Events | Email notifications for account verification and password reset |
Subscribe to events → ⚡ Manage Webhook Subscriptions Guide