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ℹ️ Unified Messaging

Guest conversation management and multi-channel messaging for hospitality systems

What You Get

  • Conversation Management – Handle guest conversations across multiple channels (WhatsApp, SMS, Email, Booking.com) with status tracking and resolution workflows
  • Message Sending – Send messages to contacts via WhatsApp, SMS, or Email with automatic conversation creation and delivery status tracking
  • Push Messages – Import messages from external platforms (phone calls, website chat) into the unified messaging system
  • Message Attachments – Securely fetch and manage binary attachments from guest messages with obfuscated URL handling
  • PMS Property Assignment – Assign or change a conversation to a property

Perfect For

  • Multi-channel guest communication
  • Proactive outbound guest messaging
  • Centralized messaging hub across platforms
  • External platform message import
  • Secure attachment handling
  • Conversation workflow automation

Key Features

  • OAuth 2.0 secured
  • Multi-platform support (WhatsApp, SMS, Email, Booking.com, Phone Call, Website Chat)
  • Outbound communication (including WhatsApp templates to start conversations)
  • Push messages for phone call and website chat import
  • Conversation status management (New, In Progress, Resolved)
  • Priority-based conversation handling (High, Medium, Low)
  • Secure attachment retrieval
  • PMS property ID association

Streamline guest communication across all channels 🎯